Our Commitment to Your Privacy
We are GSM England Retail Limited trading as RVCA of Unit 3 Sovereign Court Round Spinney Industrial Estate Northampton NN3 8RH whose company registered number is 04544271, which includes Two Seasons, Billabong & Element. References to "We" "us" or "our" in these Terms also includes our group companies from time to time including Billabong, Element & Two Seasons, trading as GSM Europe Pty.Ltd whose company registered number is TVA FR 91 384 427 290. For the purposes of the Data Protection Act 1998, GSM England Retail Limited is the 'data controller' (i.e the company who is responsible for, and controls the processing of, your personal data).
This Policy applies to information we collect about:
visitors to our website;
people who register with us; and
people who do business with us; and
people who register their interest in or apply for jobs with us
1. The Information We Collect About You
When you register with us or do business with us, we collect the following personal information from you:
credit or debit card number, and expiry date.
You may also provide us with additional personal information such as age, gender and interests but this is at your discretion.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services.
2. How We Will Use The Information About You
We gather this information to allow us to process your registration, process any orders you may make, provide the goods requested, review expressions of interest in and applications for jobs. The relevant information is then used by us, our agents and sub-contractors (including, without limitation Paypal, Cybersource, Parcel Force, Royal Mail and Pure 360) to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. We may use your IP address to gather aggregate demographic information, to diagnose problems with our server, to administer our website, to measure the use of our website, and to improve the content of our Website.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods.
We may also share information with affiliates, dealers or business partners to support customer relationships or with relevant law enforcement agencies or regulatory bodies.
We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, a tick box is provided allowing you to opt out or unsubscribe from our database, alternatively you can contact us at email@example.com If you agree to us providing you with marketing information, you can always opt out at a later date.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, a tick box is provided allowing you to opt out, alternatively you can contact us at firstname.lastname@example.org If you agree to us providing you with third party marketing information, you can always opt out at a later date.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to email@example.com
Cookies are small text files placed on your computer (or other electronic device) when you access our Site.
Keep track of the items stored in your shopping basket and take you through the checkout process
Recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)
Obtain information about your preferences, online movements and use of the internet
Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and/or customer requirements and interests
Target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests
Make your online experience more efficient and enjoyable
We work with third-party suppliers who may also set cookies on our Website, for example Youtube and social networks such as Facebook, Twitter, Pinterest, Instagram, Tumblr. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.
Demographic data also may be collected at our Website from third party advertising servers, content servers, or Website analysis agents who provide us with the postcode and area code associated with a visitor's server, along with pages viewed on our Website. We may review the actions of visitors to our website on an aggregate basis to determine customers' preferences. We also complete research on our visitors' demographics, interests, and pages viewed based on the information provided to us during registration, ordering, promotions, from our server log files, from our website analysis agents, or from contests, drawings or surveys. We may use this data to personalise the visitor's experience of our website, to inform our marketing and promotional campaigns, to statistically analyse website use, to improve our product offerings, and to customise our website's content, layout, and services. We receive reports from third party advertising servers, content servers, or website analysis agents that tell us how many adverts were presented and clicked upon and/or what content was served or viewed.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
5. How We Protect Your Information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information:
Data on our server is encrypted
Credit and debit card transactions are handled by established third party banking agents.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
6. Overseas Transfers
The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.
7. Access to your information and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to firstname.lastname@example.org or send a letter to RVCA Customer Service, 3 Sovereign Court, South Portway Close, Round Spinney, Northampton NN3 8RH. We may make a small charge of not more than £10 for this service. You will need to include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill).
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to email@example.com or send a letter to RVCA Customer Service, 3 Sovereign Court, South Portway Close, Round Spinney, Northampton NN3 8RH. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
8. Sale of Business
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
9. Your Consent
By submitting your personal information you consent to the use of that information as set out in this Policy.
11. How to Contact us
12. Links to other Websites